Claimant worked for the employer as a bus driver for approximately five years. In March 2017, an undercover dispatcher was assigned to monitor claimant and was present on her bus when he observed her make an unsafe lane change and fail to make required announcements. When claimant learned of the dispatcher's identity, she became insubordinate and allegedly used profanity in addressing him. As the result of this incident, the employer brought disciplinary charges against claimant...
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