Plaintiff, who was seated in a wheelchair, alleged that she was injured while traveling in a Transit Authority Access-A-Ride van leased to defendant MV and operated by Matos. Before the van departed, Matos brought plaintiff into the van, attached her wheelchair to the van, and secured plaintiff and her wheelchair in place using the van's harness and straps. Plaintiff was accompanied by her home health aide, who was provided to her by defendant Personal Touch.
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