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WILLIAMS-BELL v. BRITISH STANDARDS INSTITUTION

No. 18-cv-05386.

532 F.Supp.3d 640 (2021)

Maria WILLIAMS-BELL, on behalf of herself, individually, and on behalf of all others similarly situated, Plaintiff, v. BRITISH STANDARDS INSTITUTION, INC., Defendant.

United States District Court, N.D. Illinois, Eastern Division.

Signed March 31, 2021.

Attorney(s) appearing for the Case

Haley Renee Jenkins, James B. Zouras, Ryan F. Stephan, Stephan Zouras, LLP, Chicago, IL, for Plaintiff.

Joseph Michael English, Raanon Gal, Deborah J. Livesay, Pro Hac Vice, Taylor English Duma LLP, Atlanta, GA, Coleman Jon Braun, Maurice Wutscher LLP, Chicago, IL, for Defendant.

MEMORANDUM OPINION AND ORDER

In the world of commerce, "quality management systems"—which essentially are collections of accepted and standardized management processes—are considered valuable tools to help meet customers' needs and ensure their satisfaction. Over time, enterprises...

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