FINDINGS OF FACT
MOTLEY, District Judge.
The Parties
1. Plaintiff Gary Grappo is a citizen of the state of Florida. (Pretrial Order "PTO" at 2).
2. Plaintiff is an author of business books and periodicals and a customer service culture development consultant who has over ten years' experience in the fields of human resources and customer service training. (Tr. at 28-30.)
3. Defendant...
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