OPINION
MEYERSON, Presiding Judge.
The issue in this special action is whether an Industrial Commission award may be reversed on review by a substituted administrative law judge who did not personally observe the claimant testify. Because the claimant's credibility is crucial in this case, we hold the award upon review must be set aside.
I. FACTS
George Adams (claimant) filed a claim for a low back injury occurring on "approximately January...
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